The global economic downturn prompted law offices to reckon with the fact that many long–standing approaches to obtaining and delivering legal services are no longer as efficient or cost–effective as they once were. Law firms and corporate legal departments have stepped up their efforts to find new solutions.

Moving Beyond Old Models

Corporate legal departments are demanding more value for their spending, more predictability, better communication, transparency in billing and improved efficiency. They also are re–examining their own internal procedures and systems to cut costs and manage greater workloads.

Two Way Dialogue

Improving client service levels involves active, two–way dialogue between law firms and corporate clients. Just as law firms must strive to improve delivery of service, clients can do themselves a favor by providing ongoing, timely feedback about their legal needs, and what is and isn't working in the relationship.